Note: Copied from Jaring as at 25 Dec 2005 @ 1700hrs.
For the latest/updated FAQ,
see http://www.jaring.my/wireless/home_user.html?cont=faq (Who's computer is this?)



1. What is new JARING?

New JARING, together with a new logo, was launched on 11th Dec 2004 to
provide services based on broadband and unified communications riding on the
advanced net technologies. JARING's vision is to create one global and
borderless community which communicates through one station using one number
system. With this new vision, JARING strives to set a new standard of
value-for-money for its subscribers by providing more freedom of choice
through various unified communications products and services. JARING will
continue to enhance its customer support services to create long lasting and
trusting relationship with its subscribers.


2. What is the significance of JARING's new logo?

JARING's new logo consists of two spheres joined together with a grey 'J'.
The blue sphere represents the existence of one global JARING community
while the red sphere represents the one station provided by JARING for the
community members to get in-touch with one another. The 'J' is the one
number system provided by JARING for unified communications services serving
JARING community.


3. What are JARING new services?

JARING new services are grouped under MY015 -JARING's unified communications
services. Initially it is focused on global Internet telephony services. In
future, it will be expanded to cover vast range of utilities for global
communications services. MY015 is complemented by a new wireless broadband
service for Internet access, which is now available in certain parts of
Klang Valley and will be expanded to the whole of Malaysia from 2005.


4. How do I subscribe to MY015 telephony services?

Currently, there are three ways to get MY015 telephony services:

a) Through an analog phone attached to a JARING Wireless Station (which
provides not only telephony services but also broadband Internet access).
The service is called MY015 Wireless Phone. Please refer to Question 22 on
how to subscribe.

b) Through a soft phone which can be installed on a notebook or desktop PC.
The soft phone is now bundled together with unlimited dial-up Internet
access. The software is called MY015 Contact Soft Phone. Subscription can be
done through JARING Self-Care portal (https://www.online.jaring.my).

c) Through an analog phone attached to an Analog Telephone Adaptor (ATA).
The ATA device can be connected to any broadband Internet, anywhere in the
world. The service is called MY015 ATA Phone. To subscribe to this service,
a subscriber must first purchase a certified ATA device from any of JARING's
authorized resellers (the list of which will be made available in due
course). Please contact JARING for service availability and ATA device
pricing.


5. Can I subscribe to MY015 telephony services if I have broadband or
dial-up access from another provider?

Yes. You can use either MY015 Contact Soft Phone or MY015 ATA Phone.


6. What are the subscription fees for MY015 telephony services?

a) MY015 Wireless Phone is bundled with a JARING Wireless Station for
broadband Internet. For home users, one additional phone line (on a Wireless
Station) is available at RM25/month, inclusive of JARING Community Call
Plan.

b) MY015 Contact Soft Phone subscription rate is RM30/month for home users
and RM60/month for business users, inclusive of JARING Community Call Plan
and unlimited dial-up Internet access. Please take note that this
subscription rate does not include phone call charges for the dial-up
Internet access - which is charged separately by the relevant
telecommunications service providers. Calls made to1511 phone number,
wherever available, are charged at 1.5 sen/minute.

c) MY015 ATA Phone subscription rate is RM45/month per line, inclusive of
JARING Community Call Plan.


7. What is JARING Community Call Plan?

Currently, it enables all JARING MY015 telephony subscribers (community
members) to communicate with one another free of charge, through any MY015
phone, anywhere, anytime. (The usual rate is 3 sen/minute). All community
members will have phone numbers with the 015 prefix.


8. Are there any other call plans?

Yes. JARING also has three other promotional call plans:

a) Nationwide Call Plan which enables JARING MY015 telephony subscribers to
make unlimited number of calls to any fixed-line phones anywhere within
Malaysia, anytime, at an introductory fixed monthly fee of RM50. (The usual
rate is 10sen/minute.)

b) International Group A Call Plan enables JARING MY015 telephony
subscribers to make unlimited number of calls to any fixed-line phones in
certain selected countries, anytime, at an introductory fixed monthly fee of
RM150. The current countries in Group A are Australia, Canada, China, Hong
Kong and USA. The countries are subject to change from time to time.

c) International Group B Call Plan. This will be introduced at a later date.


9. If I don't subscribe to any of these call plans, what are the phone call
rates?

Currently, JARING Community Call Plan is free for all JARING MY015 telephony
subscribers. Hence, you will get to enjoy it whether you specifically
subscribe to it or not. For phone calls to non-subscribers of JARING MY015
telephony services, please refer to JARING website: www.jaring.my. JARING
offers attractive introductory call rates - call rate to any fixed-line
phones within Malaysia is 10 sen/minute and call rate to any mobile phone
within Malaysia is 20 sen/minute. Call rates to other countries vary,
starting from 10 sen/minute.


10. How do I pay for my MY015 phone calls?

All phone calls are charged on a prepaid basis. Your account (service
wallet) must have a positive balance to enable you to make phone calls.
Please top up your account as and when necessary, any time. Please refer to
other relevant questions in this FAQ document for more detailed information
about the payment process.


11. What is JARING Wireless Station?

JARING Wireless Station is a device which enables JARING subscribers to have
broadband Internet access as well as telephony services. It is a box
measuring about 20cm x 15 cm x 8 cm. A Wireless Station must first be
connected to a power supply point. It normally takes less than 5 minutes to
power up (assuming it is installed within JARING wireless coverage area).
During the power up process, the Wireless Station will establish a high
speed radio link with a nearby JARING Wireless Center (or base station).
Once the link is established, it will stay connected as long as power supply
is available.


12. How do I know whether I am in JARING wireless coverage area or not?

JARING is continuously adding new Wireless Centers throughout the country.
The latest information about the coverage areas is available on JARING
website - www.jaring.my. Please take note that the coverage lists or maps
provided through the website are indicative only. The actual coverage will
depend on the terrain conditions and building structure. Radio signals do
get absorbed or scattered by various objects in its path. Service
availability in a particular area or building can only be confirmed after
installing a JARING Wireless Station at the site.


13. Can I get my money back if, after I registered, I cannot get the service
in my house or office?

Yes, of course. Please return the JARING Wireless Station to the nearest
JARING's Anjung Internet outlet within 7 days after registration.


14. What can I do with a JARING Wireless Station?

You can connect a notebook or desktop PC through an RJ45 socket available on
the JARING Wireless Station for your normal broadband Internet access. You
can also connect one or two analog (household) phone sets to a JARING
Wireless Station for MY015 telephony services. Each phone line will have its
own unique MY015 phone number. You can make calls to any telephone in the
world through this phone. Once JARING's national interconnection
arrangements with other local telephony operators are fully operational, you
can receive incoming phone calls from anywhere in Malaysia. Incoming calls
from certain countries are already enabled.


15. Is JARING Wireless Center similar to Wi-Fi hotspot?

No. JARING wireless services operate using a licenced radio frequency
spectrum (about 2.6 GHz) which is exclusively reserved for JARING only. Each
JARING Wireless Center (or base station) has a radius of coverage of about 5
km. On the other hand, Wi-Fi hotspots operate using a shared radio frequency
spectrum (about 2.4 GHz or 5.7 GHz). Many Wi-Fi service providers are
providing hotspots using the same shared spectrum within a small
geographical area (usually less than 50m radius) - creating high level of
interference between one another. JARING wireless is not affected by such
interference.


16. Would there be any interference between JARING wireless signal and
mobile phone or cordless phone signals?

No. JARING wireless services operate using a different radio frequency
spectrum compared to cordless phone or mobile phone services. However,
please take note that certain low quality cordless phones may interfere with
JARING wireless services. If you plan to use a cordless phone together with
a JARING Wireless Station, please make sure to test it first. JARING will be
happy to work with any cordless phone manufacturer or distributor to conduct
a proper technical test.


17. Can JARING wireless services be affected by certain weather conditions?

JARING wireless operates at radio frequency of about 2.6 GHz. The wavelength
at this frequency is about 115 millimeters (or about 4.5 inches) which is
much longer than the normal diameter of a raindrop. Hence the radio signal
is less susceptible to scattering or absorption by raindrops. However, in
certain fringe areas far from JARING Wireless Center(s) where the radio
signal is rather weak, subscribers may experience certain degradation of
service during heavy rain or dense fog. JARING does not recommend
installation of Wireless Stations in such areas where wireless radio signals
are very weak.


18. What are the subscription fees for the wireless broadband services?

There are a few wireless broadband packages

a) Home Basic

The introductory monthly fee is RM100, inclusive of unlimited Internet
access at up to 512 kbps, one dynamic IP address and one MY015 phone line
with JARING Community Call Plan. (The usual monthly fee is RM125.)
Additional MY015 phone/fax line is available at RM25/month

b) Home Standard

The introductory monthly fee is RM125, inclusive of unlimited Internet
access at up to 1 Mbps, one dynamic IP address and one MY015 phone line with
JARING Community Call Plan. (The usual monthly fee is RM150.) Additional
MY015 phone/fax line is available at RM25/month.

c) Business Standard

The introductory monthly fee is RM290, inclusive of unlimited Internet
access at up to 1 Mbps, up to five dynamic IP addresses and two MY015
phone/fax lines, each with an unlimited Nationwide Call Plan. (The usual
monthly fee is RM350.)

d) Business Extra

The introductory monthly fee is RM330, inclusive of unlimited Internet
access at up to 1.5 Mbps, up to five dynamic IP addresses and two MY015
phone/fax lines, each with an unlimited Nationwide Call Plan. (The usual
monthly fee is RM400.)


19. What are other fees associated with the wireless broadband packages?

a) For Home Basic and Home Standard packages, the introductory Registration
Fee is RM50; Stamp Duty is RM10; Deposit (refundable) is RM125; and Wireless
Station monthly rental is RM50 (waived for the initial sign up period).

b) For Business Standard and Business Extra packages, the introductory
Registration Fee is RM100; Stamp Duty is RM10; Deposit (refundable) is
RM250; and Wireless Station monthly rental is RM50 (waived for the initial
sign up period).


20. Does JARING provide phone set(s) for the JARING Wireless Station?

Phone sets are optional items available from JARING at an introductory offer
price of RM75 per set (usual price is RM100). Our current model comes with
caller ID and hands-free features. Offer is valid while stocks last.


21. What kind of speed can I get with a JARING Wireless Station?

Data transmission speed is provided on a best effort basis. There are many
factors that can affect the speed at any particular moment. Internet is a
shared global network. The speed depends on the source of data or
information and the path it takes to reach a user. The data normally passes
through many independent service providers spanning across the globe. The
number of users who share the network capacity changes every second and
their usage patterns also are not predictable. JARING's engineering team
continuously monitors our network capacity and utilization to provide the
best experience for JARING subscribers. Please refer to Question 18 for the
maximum speed that one can have for each package.


22. How do I subscribe to JARING wireless services?

You can register through JARING Self-Care portal (www.online.jaring.my) or
through any one of JARING's Anjung Internet outlets or authorized resellers
(to be appointed). Locations and contact information of Anjung Internet is
available at www.jaring.my. JARING needs to validate your identity and your
address during the registration process. JARING will keep a copy of your IC
or passport as well as the most recent utility bill (electricity or water
bill) for its reference. A subscriber is also required to sign an agreement
with JARING which includes Terms and Conditions of Services, available for
viewing at www.jaring.my.


23. How much is the Registration Fee?

a) The introductory Registration Fee for a home subscriber is RM50. (The
usual Registration Fee is RM100.)

b) The introductory Registration Fee for a business subscriber is RM100.
(The usual Registration Fee is RM150.)

c) During the introductory period, Registration Fee is waived for the
existing JARING dialup and dedicated access subscribers.


24. Can I install the JARING Wireless Station myself?

Yes. Just follow a few easy steps as described in the JARING Wireless Quick
Guide document supplied together with your JARING Wireless Station.


25. Can I get someone from JARING or any of its authorized agents to install
my JARING Wireless Station for me?

Yes. JARING charges RM50 for delivery and installation service per Wireless
Station. The charge for delivery only is RM20. Subject to resource
availability, delivery and installation may take up to 5 days.


26. What else do I get with JARING MY015 or Wireless service?

Every JARING MY015 subscriber will get a unique e-mail address in the form
of phone-number@my015.com. Subscribers will also be offered (later) to have
an individual website with URL in the form of www.phone-number.my015.com.
With these features, a subscriber is not only reachable via the phone, but
also through e-mail and website using the phone number as a single universal
identifier. If your phone number is 01548188888, your e-mail is
01548188888@my015.com and your website will be www.01548188888.my015.com.
More interesting services will be announced on our website from time to
time. Please take note that JARING MY015 wireless phone line is bundled with
JARING wireless services. Hence every JARING wireless subscriber will get a
unique e-mail address as described above.


27. Are there any promotional offers?

For every new registration until 30 Jun 2005, you will enjoy the following:

a) Registration Fee is waived for existing JARING dial-up and dedicated
access subscribers;

b) Monthly rental for the JARING Wireless Station is waived for the initial
sign up period of 3, 6 or 12 months;

c) If you sign up for 6 months, you save two-third of a month of the monthly
fee (example: the saving for a Home Standard package is RM84);

d) If you sign up for 12 months, you save two months of the monthly fee;

e) You are entitled for outright purchase of the JARING Wireless Station at
a special price of RM500 at the end of the initial sign up period - and
enjoy RM700 savings from the usual price of RM1,200; and

f) Complimentary phone calls worth of RM50 for home wireless packages, RM100
for business wireless packages and RM10 for MY015 Contact soft phone or
MY015 ATA phone package. It is valid for 30 days from the registration date.


28. Can I continue to rent the JARING Wireless Station after the initial
sign up period?

Yes. The monthly rental is RM50 per unit. A rented JARING Wireless Station
is under warranty as long as you remain a subscriber of JARING wireless
services.


29. Can I purchase the JARING Wireless Station on installment basis after
the initial sign up period?

Yes. There will be an upfront payment of RM250 (your deposit can be used for
this purpose) and 12 monthly payments of RM25 per month.


30. What is the warranty period for a JARING Wireless Station?

The warranty period against manufacturing defects is 12 calendar months from
the date of purchase.


31. If a JARING Wireless Station is damaged, how much is the replacement
cost?

The replacement cost is RM1,200 or the prevailing market price of the latest
version of the JARING Wireless Station.


32. When do I pay my service fees?

All service fees (fixed monthly fee and usage fee) are chargeable on
pre-paid basis. On the billing date, your account (service wallet) must have
adequate balance to cover the following month's fixed fees. For example - if
you subscribe to a Home Standard package and your billing date is on the 1st
day of every month, you must have at least RM125 in your account on the 1st
day of the month. Otherwise, your service may be suspended until the
outstanding payment is settled.


33. Do I get any reminders before the billing date?

Yes, e-mail reminders will be sent to you if your balance is insufficient to
cover for the following month's service fees. You will also get e-mail
reminders if the balance in your pay-as-you-use service wallet reaches
certain value.


34. How do I make payment for JARING services?

The easiest way is to use JARING online Prepaid Accounting System available
through https://www.online.jaring.my. Payment can be made using credit card
or through FPX direct fund transfer from your bank account (in any FPX
participating bank). All payments will be credited into your JARING account
(main wallet) immediately. Payments can also be made through JARING Anjung
Internet outlets.


35. How do I manage my JARING account?

Every JARING subscriber (with a unique Customer ID) is assigned a main
wallet. Every subscribed service has its own service wallet. A main wallet
may have several service wallets. Every payment will initially be credited
to the main wallet. Online facilities are provided for a subscriber to
transfer any balance amount from the main wallet to any service wallet.


36. If my account is suspended, how do I re-activate the service?

It can be re-activated any time by making the payment for the due amount. If
a service is suspended for more than three calendar months, a re-activation
fee of RM10 will be charged.


37. Can I get back any unused balance in my account if I terminate my
service with JARING?

Yes. All unused amount will be fully refunded after offsetting any unpaid
due. Please allow up to 60 days for refunds to be processed.


38. When will I get my deposit back?

If you are renting a JARING Wireless Station, the deposit will be refunded
upon the return of the JARING Wireless Station provided it is in a good
working order, normal wear and tear excepted. You can also use the deposit
as part of the payment for outright purchase of a JARING Wireless Station
after the initial sign up period. If you purchase the JARING Wireless
Station through the easy payment scheme, the deposit can be used for the
upfront payment.


(Source: http://www.jaring.my/wireless/home_user.html?cont=faq (Who's computer is this?) )